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Thread: Problem with shopping cart / voucher

  1. #1
    Join Date
    Jul 2021

    Problem with shopping cart / voucher

    I'm going to be contacting live chat next week sometime I guess (so goddamn irritating, 3 hours a day on M-F only, right in the middle of important work periods for me, not even over a lunch hour), however maybe someone else has had this happen:

    - I add a Maschine expansion to the cart
    - in the next screen I try to redeem my voucher on the checkout screen
    - I put in the code, but when clicking redeem, it reloads and goes to a page that says 'your shopping cart is empty, click here to continue shopping'
    - I click the shopping cart and it is indeed empty, however the reason it seems is that it has logged me out, because when I click on the 'head' profile button I need to login agan
    - after I login I see that the item is still in the cart

    There's basically no way to redeem it - it's a voucher in my e-vouchers page, it's still valid, and there's no error message. It just seems to log me out and say the cart is empty.

    Any ideas to fix?

  2. #2
    Join Date
    Feb 2022
    Hey, I'm writing this two years after the topic was created and... I'm running into the same problem! Have any of you received an official response from Safari support? Of course, I can repeat my order on another browser, but that's not my problem! I can't figure out how to take this situation. Is this just a bug, or has the problem really not been worked on? I recently bought a site from, so maybe I don't need to manage it through Safari at all? Sorry for a possibly stupid question, but I want to keep my business as safe as possible from unnecessary complications.

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